Shipping & Returns

Shipping Information

At Zinnia Organic, we strive to ensure that your organic essentials reach you as soon as possible. After placing an order, you will instantly receive a confirmation email with your order details. It is our priority to swiftly dispatch your order so you can begin your natural beauty journey.

  • Dispatch Time: Usually, all items are sourced from our warehouse and dispatched within 48 hours (on business days).
  • Availability: If an item is out of stock, we will notify you via phone call or SMS regarding the expected dispatch date.

Shipping Rates & Delivery Times

Region Shipping Fee Estimated Delivery
Lahore Rs. 250 Within 2 Business Days
Nationwide (Pakistan) Rs. 250 2 - 4 Business Days
International Calculated by destination Contact us for a quote

 

Urgent Deliveries: For urgent delivery requests in Lahore, please contact us directly.

International Orders: Please email us at zinniaorganic@gmail.com for shipping costs based on your destination.

Track Your Order

If you experience unexpected delays or do not receive your order within the allotted time, please reach out to our Customer Service Desk:

  • Email: zinniaorganic@gmail.com
  • Phone: 0326-6971115
  • WhatsApp: 0326-6971115
  • Social Media: DM us on Instagram (@zinniaorganicofficial) or Facebook (@zinniaorganic).

Please have your order number ready when contacting us.

Exchange Policy

Zinnia Organic offers a 7-day goodwill exchange policy, provided the item is returned to us under the following conditions:

  • The item is in its original packaging.
  • The product seal is intact and has not been broken.
  • The packaging has not been tampered with.

Note: Items purchased during a Sale cannot be exchanged or returned unless the product received is incorrect or damaged.

How to Exchange an Item

Request: Email us at zinniaorganic@gmail.com to request an exchange.

Details: Include your order number, the reason for exchange, and the name of the new item you wish to receive.

  • Ship It Back: Send the item in its original condition to:
  • Zinnia Organic * Attn: Returns Department
  • Address: Model Town "C", Block "V", House No 89/D, Bahawalpur
  • Processing: Once received, we will ship your replacement parcel.

Note: Shipping charges for the re-shipment will apply.

Returns & Refund Policy

We take great pride in the quality of our organic products. Zinnia Organic will provide a full refund (via credit voucher) or replace any goods found to be faulty or damaged.

  • If you change your mind and wish to return an unopened product:
  • Products must be returned within 7 days of receipt.
  • Products must be unopened and in their original condition.
  • Proof of purchase/order info must be included.

How to Return an Item

  • Capture: Take a photo of the damaged or faulty item.
  • Notify: Email zinniaorganic@gmail.com with the photos, your order number, and the reason for the return.
  • Return: Ship the item back to the Zinnia Organic Returns Department at the address listed above.
  • Resolution: Upon inspection, we will issue a store credit coupon for the same amount.

Note: Shipping charges for the re-shipment are the responsibility of the customer.

Order Cancellation

If you wish to cancel an order, please inform us immediately. We typically dispatch orders within 24 hours.

  • Before Shipment: If the order has not yet been shipped, we can process your cancellation immediately.
  • After Shipment: Once an order has been dispatched, it can no longer be cancelled.

To request a cancellation, please contact Zinnia Organic Customer Services via email at zinniaorganic@gmail.com or call/WhatsApp us at 0326-6971115.